Terms of Service

Welcome to Raqmee! These Terms of Service ("Terms") govern your use of our AI-powered order confirmation service. By using Raqmee, you agree to these terms.

1. Service Description

Raqmee provides an AI-powered platform that automatically confirms customer orders through WhatsApp integration. Our service includes:

  • Automated order confirmation via WhatsApp
  • Real-time order status tracking
  • Integration with e-commerce platforms
  • Analytics and reporting dashboard
  • Customer support and service optimization

2. User Accounts and Registration

To use Raqmee, you must create an account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your contact information is current and accurate

3. Acceptable Use

You agree to use Raqmee only for lawful business purposes. You may not:

  • Use the service for any illegal or unauthorized purpose
  • Send spam or unsolicited messages through our platform
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the service or servers
  • Violate any applicable laws or regulations

4. Payment and Billing

Raqmee offers various pricing plans. By subscribing to our service:

  • You agree to pay all applicable fees as described in your chosen plan
  • Payments are processed securely through our payment partners
  • Subscriptions automatically renew unless cancelled
  • Refunds are subject to our refund policy
  • We reserve the right to change pricing with 30 days notice

5. Data and Privacy

We take your privacy seriously. Our collection and use of your data is governed by our Privacy Policy. By using Raqmee:

  • You consent to our collection and processing of your data as described in our Privacy Policy
  • You warrant that you have the right to share customer data with us
  • You agree to comply with applicable data protection laws
  • We implement appropriate security measures to protect your data

6. Service Availability

While we strive to provide reliable service, we cannot guarantee 100% uptime. We reserve the right to:

  • Perform maintenance that may temporarily interrupt service
  • Modify or discontinue features with reasonable notice
  • Suspend service for violation of these terms
  • Limit usage to prevent abuse or ensure fair access

7. Limitation of Liability

To the maximum extent permitted by law, Raqmee's liability is limited to the amount you paid for the service in the 12 months preceding the claim. We are not liable for any indirect, incidental, or consequential damages.

8. Termination

Either party may terminate this agreement at any time. Upon termination:

  • Your access to the service will be suspended
  • We will retain your data according to our data retention policy
  • Outstanding fees remain due
  • These terms survive termination where applicable

9. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through our service. Continued use after changes constitutes acceptance of the new terms.