No. Customer messages and human replies are free and unlimited; plan limits apply to AI features counted per conversation.

If AI participates in a conversation, it counts once for that conversation—even if AI replies multiple times inside the same thread.

Your inbox keeps running. You'll see a warning and can upgrade or add more capacity to continue using the limited feature.

Any WhatsApp message sent outside a 24-hour customer-initiated window is a marketing message and billed by Meta at their standard template rate.

Order confirmation messages sent to confirm a cash-on-delivery order are classified as utility messages by Meta and are billed at a lower rate.

Storage covers conversation media and attachments (images, videos, voice notes and files). If you hit the limit, text and operations continue—only new media saving pauses until you upgrade.

The free trial includes 100 AI conversations and 50 COD confirmations. Once consumed, you'll need to subscribe to a paid plan or top up your wallet to continue.