A conversation is one customer chat thread. All limits are counted by conversations (threads), not individual messages.

A new conversation starts when the customer messages again after a period of inactivity (e.g., around 24 hours).

Raqmee pricing is conversation-based, not per message or token—so long chats don’t create unexpected costs.

No. Customer messages and human replies are free and unlimited; plan limits apply to AI features counted per conversation.

If AI participates in a conversation, it counts once for that conversation—even if AI replies multiple times inside the same thread.

Your inbox keeps running. You’ll see a warning and can upgrade or add more capacity to continue using the limited feature.

Storage covers conversation media and attachments (images, videos, voice notes and files). If you hit the limit, text and operations continue—only new media saving pauses until you upgrade.