A rating.
Happy, fine or unhappy — or stars, if you prefer them. Either way it rolls up into a response rate and a sentiment split you can read at a glance.
Asked once the order arrives
Ask every customer how their order went
Raqmee asks on WhatsApp at the moment you choose. One tap opens a form in your store’s own branding, where customers rate the order, say what they think, and attach photos or video of what they received.
Your store
How did your order go?
Happy
Fine
Unhappy
Anything you would like to add?
Tell us what went well, or what did not…
Add a photo
Add a video
Send my feedback
You choose the moment.
Feedback asked too early is guesswork and asked too late is forgotten, so the trigger is yours to pick.
When the parcel is delivered
The truest moment — the customer has the order in hand. Needs a connected shipping carrier.
When the order is fulfilled
For stores that hand off to a courier they do not track, this is the closest signal to delivery.
When the order is confirmed
Useful when what you want to hear about is the buying experience rather than the parcel.
Then Raqmee waits — ten days by default — before it asks.
What comes back.
Three kinds of answer, all landing on the order they belong to.
Their own words.
A free-text comment in the customer’s language, searchable across every order so you can find who mentioned a size, a delay or a courier.
Photos and video.
Customers can attach a picture or a clip of what they received, product by product — the fastest way to settle what actually arrived.
How it works.
-
01
Connect your store.
Orders and their delivery status flow into Raqmee automatically, so it knows when each one reached the customer.
-
02
Choose the moment and the wait.
Pick delivery, fulfilment or confirmation, and how long to wait after it before asking.
-
03
Shape the form.
Keep the default questions or write your own, in Arabic and English, with the answer types and media rules you want.
-
04
Read what came back.
Ratings, comments, photos and video land on the order — and your team can also record an answer given over the phone.
A form you write yourself.
The default questions are a starting point, not a ceiling. Every section, question and word is yours to change, and the answer type changes with it.
- Written once in Arabic and English, shown in the customer’s language
- Mark questions required, or leave them optional
- Set which media you accept and how many files
Sentiment faces
Star rating
Choice list
Free text
Photo or video
Where the answers land.
The same feedback, read three ways.
On the order.
The rating, the comment and the files sit on the order itself, next to everything else your team already knows about it.
On the product.
Every answer mentioning a product gathers on that product, so a recurring sizing or quality problem shows itself.
On the customer.
A customer’s history of answers travels with them, so an agent opening the conversation already knows how the last order went.
Raqmee Pricing.
CRM & AI-Powered Unified Inbox for E-commerce.
Manage customer conversations, follow-ups, and workflows from one place.
Save up to 40%.
Monthly
3 Months
Yearly
Do you know what your customers thought of their last order?
With Raqmee, every delivered order asks for itself — and the rating, the words and the photos land on the order for your team to read.
What you get back
- A response rate, not a handful of replies
- Sentiment per product and per customer
- Photos of what actually arrived
Take Raqmee Anywhere
Manage conversations, orders, campaigns, and your team anytime, anywhere with the Raqmee mobile app.
Contact Us.
Talk to our team.
Ready to support you anytime.
Email.
info
raqmee.com
raqmee.com
Phone.
+201031313038