Privacy Policy

At Raqmee, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered order confirmation service.

Your privacy is our priority. We implement industry-standard security measures and follow best practices to protect your data.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

  • Personal identification information (name, email address, phone number)
  • Order details and transaction information from your e-commerce platform
  • How you interact with our service and website analytics
  • WhatsApp conversations and message content for order confirmations
  • IP addresses, browser type, device information, and cookies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our AI-powered order confirmation service
  • Processing and confirming customer orders through WhatsApp
  • Communicating with you about your account and service updates
  • Analyzing service usage to improve our platform and user experience
  • Complying with legal obligations and protecting our rights

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Third-party service providers who assist in delivering our services
  • WhatsApp Business API for order confirmation messaging
  • Payment processors for billing and subscription management
  • When required by law or to protect our rights and safety

4. Data Security

We implement comprehensive security measures to protect your information:

  • End-to-end encryption for data transmission and storage
  • Strict access controls and authentication mechanisms
  • Secure cloud infrastructure with regular security audits
  • Continuous monitoring for security threats and vulnerabilities

5. Data Retention

We retain your information for as long as necessary to provide our services:

  • Account data is retained while your account remains active
  • Inactive account data is deleted after 2 years of inactivity
  • Transaction records are kept for 7 years for legal compliance
  • Secure deletion processes ensure complete data removal

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Right to access and review your personal data
  • Right to correct inaccurate or incomplete information
  • Right to request deletion of your personal data
  • Right to data portability and export of your information
  • Right to object to certain processing of your data

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential cookies required for basic website functionality
  • Analytics cookies to understand how you use our service
  • Functional cookies to remember your preferences and settings

8. Third-Party Services

Our service integrates with various third-party platforms and services:

  • WhatsApp Business API for message delivery (subject to WhatsApp's privacy policy)
  • Payment processors for secure transaction processing
  • Analytics tools for service improvement and optimization
  • Cloud hosting services for secure data storage and processing

9. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our service. The updated policy will be effective upon posting.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected] or through our contact form. We will respond to your inquiries promptly and work to resolve any privacy concerns.