On WhatsApp, Messenger and Instagram

An AI chatbot and assistant that answers your customers

With Raqmee you can run a button chatbot that answers and books for your customers on its own, or an AI assistant (AI Agent) that understands each customer, answers from your real products and prices, and sells for you. Or both together.

  • Auto replies on WhatsApp, Messenger and Instagram from one place.
  • A chatbot with a button menu for bookings and common questions.
  • An AI Agent that sells in your customer's dialect and hands over when needed.
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Chatbot or AI Agent?

The difference between a chatbot and an AI Agent.

A chatbot auto-replies with a fixed menu and books for your customers on its own. An AI Agent understands each customer, answers from your products and sells for you. Watch both and see the difference.

Auto-reply chatbot

  • Replies with a fixed menu of options you set up.
  • Good for bookings and questions that keep coming up.
  • Anything off the menu waits for your team.
  • It knows nothing about your products or stock.

The Raqmee AI assistant (AI Agent)

  • Understands the question, even in dialect or with typos.
  • Answers from your products, prices and live stock.
  • Asks a clarifying question when the request is unclear.
  • Adds to the order when the customer agrees, and hands over when needed.

What does the AI assistant do?

An AI assistant for sales and customer service that works all day.

Not just a bot that answers customers. It is a smart assistant that knows your store well and only comes back to you for the things that really need you.

The problem: A customer asks about a product, the reply is late, so they buy from someone else. The fix with Raqmee

It sells for you, with the customer's yes.

The assistant searches your products and offers the size and colour in stock at their real price. When the customer says "add it", it goes into the order and lands in your store. Nothing is ever added without the customer asking.

The problem: The same questions every day: how much is shipping? Where do you deliver? Can I return it? The fix with Raqmee

It learns from your website, posts and chats.

Give it your website, let it read your Facebook and Instagram posts, the chats your team already answered, or PDF and Word files. It pulls out the questions and their answers, and you approve what goes in. Nothing goes in without your approval.

The problem: An upset customer or an unusual request, and the bot keeps sending replies that miss the point. The fix with Raqmee

It knows when to step back for your team.

When a customer asks for a person, or the question needs your decision, the assistant hands the chat to your team. The moment one of you takes it, the assistant goes quiet, so the customer never gets two replies.

And there is more: the AI assistant can do all of this too.

Small things that make a big difference to your customers, and keep every reply accurate and true to your store.

  • Search by photo

    The customer sends a product photo and the assistant finds the closest match in your catalogue.

  • Order status and shipping

    It tells the customer where their order is and what shipping to their area costs, from your store's data.

  • Real prices from your store

    Price, stock and shipping come from your store. When it has no answer, it says so.

  • It knows your words

    If customers call a product by another name, add it once to your store's dictionary and the assistant understands it from then on.

  • Honest with customers

    It tells customers it is an automated assistant, as Meta's policy requires.

Try the assistant on your store.

Chatbot benefits

A button chatbot that answers, books and organises your chats on its own.

The customer writes, gets a menu of buttons, picks what they need and gets the answer straight away, without waiting for your team.

  • A button menu from the first message

    As soon as a customer writes, they get a question with buttons, and each button leads to the step you set.

  • Bookings and forms inside WhatsApp

    The customer fills in a booking or their details without leaving WhatsApp, and the answers reach you straight away.

  • It answers "where is my order?"

    The answer comes from the order itself, and nobody on your team is pulled in unless the customer asks for a person.

  • It sends customers to the right team

    It asks what the customer needs and routes the chat to that department or the least busy teammate.

  • It answers comments

    It replies to Facebook and Instagram comments and sends the commenter a private message.

  • It works with the AI assistant

    From inside the chatbot you can switch the AI assistant on or off in any chat.

A chatbot without coding

How to set up the chatbot and the AI Agent for WhatsApp, Messenger and Instagram in 4 steps.

Creating a chatbot or an AI assistant with Raqmee needs no developer and no technical skills. It is all in your dashboard.

Setting up the AI Agent

  1. 01

    Connect your channels.

    Connect WhatsApp Business, your Facebook page and your Instagram account in minutes.

  2. 02

    Teach it your store.

    Add your products, let it read your website, posts and files, and approve what it learns.

  3. 03

    Pick its personality.

    Its name, how it talks, and which channels it answers.

  4. 04

    Switch it on and follow.

    Follow every chat from the inbox, and step in at any time.

Setting up the chatbot

  1. 01

    Connect your channels.

    Connect WhatsApp, Messenger or Instagram so the chatbot has somewhere to answer.

  2. 02

    Start in Automations.

    Start a flow on a customer message, from scratch or from a ready-made flow.

  3. 03

    Add questions with buttons.

    Write each question and its buttons, and choose where each answer leads.

  4. 04

    Publish it.

    Publish the chatbot, and it starts answering customers from their next message.

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Common questions

Everything you need to know about the chatbot.

What is a chatbot?

A chatbot is software that answers your customers' messages on its own, on WhatsApp, Messenger and Instagram. The Raqmee AI chatbot understands each message and answers from your store's data, not from saved replies.

What is the difference between an auto reply and an AI chatbot?

An auto reply, like the one in WhatsApp Business or Messenger, sends a fixed message, like a greeting or an away message. An AI chatbot understands each question, answers with the right product and price, and stays with the customer all the way to the order.

How do I build a chatbot without coding?

Sign up for Raqmee and connect WhatsApp Business, your Facebook page and your Instagram account. For the chatbot: start in Automations or from a ready-made flow, add questions with buttons, and publish it. For the AI assistant: add your products or let it read your website, then pick its name and voice and switch it on. No code at all.

How much does the chatbot cost on Raqmee?

The AI assistant is part of the Raqmee plans, and each plan includes a number of AI replies. See the plans above, or talk to us and we will help you choose. You can start for free.

Can the assistant quote a wrong price or add something the customer did not ask for?

No. Price, stock and shipping come straight from your store. And no product is added to an order unless the customer asks for it or agrees to it.

Will the customer know they are talking to a bot?

Yes. The assistant introduces itself as an automated assistant, as Meta's policy requires, and you can word that line in Arabic and English however suits you.

Can I use it for customer service only, without selling?

Of course. Customer service automation is one of its main uses: it answers shipping, returns and opening-hours questions from your knowledge base, and hands over to your team when a person is needed.

Does Raqmee suit businesses and stores in Egypt and the Gulf?

Yes. The assistant understands Egyptian, Gulf, Modern Standard Arabic and English, even messages that mix them, and answers in your store's currency and prices.

Does the chatbot work with my Shopify or WooCommerce store?

Yes. Raqmee connects to Shopify, WooCommerce and Easy Orders, so the assistant always sees your current products, prices and orders. If your store is not on one of these, you can add your products yourself.

What do I need to connect WhatsApp?

Your own WhatsApp Business number, which you connect to Raqmee through Meta's official API in a few steps from your dashboard. From then on, the same assistant answers on WhatsApp, Messenger and Instagram.

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Contact Us.

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